You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest.

Our registration process is fast, easy and will save you plenty of time on future purchases. Click here to register.

REGISTRATION IS FREE.

Click here to register.

1. Your shipping and billing information will be saved for future purchases so you don’t have to enter them again. Once an order is placed, it will be delivered to the address on our records unless you have special instructions.
2. You can add items to your shopping cart and proceed with your order at a later time. Your cart will be saved for a later time.
3. All cart items are still subject for availability and saving your cart for a later time does not guarantee availability.

Click here to reset your password.

Please click here to edit your account information, billing address and shipping address.

Please contact hanfordph@gmail.com for further assistance.

1. Paypal (MasterCard, Visa, Discover, American Express)
   
2. Orders made at HANFORD PH will appear as “Mansfield International Inc.” in your Paypal statement.
   

1. All orders will be charged a small handling fee.

2. Customs duties, clearance and taxes shall be shouldered by the customers and are not included in the order billing.

Our site is secure and safe.

Regular items are restocked upon availability. Limited editions, discontinued, etc. items will be labeled as such and/or removed from the store.

Once an order has been placed it cannot be modified or cancelled.

Please see our size chart and measurement guide.

Shop hours: 8:00AM – 5:00PM (GMT+8, Manila) Monday to Friday.

Orders made after work hours will be processed the next working day.

Only logged-in users may track the status of their orders and get status updates via email. Guest purchases will be informed via email for status updates.

Registered users may view the status of their orders via theMyAccount page.

Notes:

1. Please check your spam folder for email updates from HANFORD Philippines.
2. Please allow 24 to 48 hours for status update changes.
   

Please allow 2-3 business days for processing.

HANFORD reserves the right to cancel orders for any, but not limited to, the following reasons:

1. We were unable to verify the billing information provided. If the billing address does not match the credit card issuer or bank has on file, the order is automatically cancelled.
   
2. Contact your bank or card issuer for to verify your billing information.
   

Please allow 2-3 business days for processing.

1. Delivery within Philippines via Xend

2. International delivery via postal shipping

Different charges apply for deliveries within Metro Manila, provincial deliveries and international shipping.

Shipping destinations are dictated by the courier. Please courier’s destination list (Postal) for full list.

Here’s a list of destinations currently not covered by our courier:

You may receive an email confirming shipment and will include tracking information.

Please email us at hanfordph@gmail.com for special orders.

ITEM RETURN AND EXCHANGES are not allowed when the item purchased is:

Items allowed for return are:

All item return requests must be made within seven(7) days upon receipt of items.

For hygienic purposes, HANFORD reserves the right to refuse returns and exchanges of items already worn and used.

For damaged items, please contact us regarding your concerns at hanfordph@gmail.com

Please contact hanfordph@gmail.com to facilitate return.

Our stores cannot and will not accommodate returns for items purchased via our online store. Please contact hanfordph[at]gmail[dot]com to facilitate return.

Due to hygienic purposes we cannot honor item exchanges for opened items that are NOT DAMAGED.