FREQUENTLY ASKED QUESTIONS

Registration

Do I need to register to place an older?

Why should I register?

Payment

What payment methods do you accept?

What other charges do I have to pay for?

Is my privacy and personal information secure on your site?

Order

How do I know which size do I choose?

Can I modify or cancel my order?

How long does it take for my orders to be processed?

How do I know the status of my order?

Shipping

What are the shipping options you offer?

What is the delivery lead time duration?

How do I track my package after it has been shipped?

I want to ship via a courier of my choice?

Refund / Return

I received a wrong / damaged / incomplete product.

Can I return or exchange my items purchased?

Can I return it to your stores at the mall or similar places?