You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest.

Our sign-up process is fast, easy and will save you plenty of time for future purchases. Your shipping and billing information will be saved for future purchases, so you don't have to enter again. You can add items to your shipping cart and proceed with your order later. Your cart will be saved for a later time. All cart items are still subject for availability upon checkout. 

We accept payments via:

• Paypal (Philippines & International)
• Credit cards via PayMongo (Philippines & International)
• Gcash via PayMongo (Philippines)
• Online bank transfer via Swiftpay (Philippines)
• Cash on Delivery (Philippines)

International orders will be charged a small handling fee. Custom duties, clearance and taxes shall be shouldered by the customers and are not included in the order billling.

Our site and all payment channels are safe and secure.

Size chart is available at every product page. Feel free to message us for any size or fitting clarifications. 

Once an order has been placed it cannot be modified or cancelled.

Please send us a message via chat button or email us at hanfordph@gmail.com. 

Please allow 1-3 business days for processing of orders.

Customers will receive status updates via email. 

Registered users may view the status of their orders via the My Account page.

We ship nationwide (Philippines) via Ninja Van. Shipping rates will vary depending on your location and on the weight of the product purchased.

We ship international via DHL Express for door-to-door deliveries worldwide. Shipping rates vary depending on your location and weight of the parcel. A handling fee will be charged. 

Ninja Van & DHL require your phone number, which is why it is requested during checkout. 

Shipping lead time depends on the transportation capacity of the logistics company.

The estimated time frame for the different areas are:

Philippines: - 2 to 3 days for Metro Manila - 3 to 5 days for Luzon - 5 to 10 days for Visayas & Mindanao

International:

- DHL Express Global teams ensure fast delivery with end-to-end tracking and customs clearance.

- It will usually take 2-7 working days to deliver.

You will receive an email confirming shipment and will include tracking information from the courier.

Please contact us via chat button or email us at hanfordph@gmail.com for special orders.

Products purchased from our HANFORD website may be refunded within 7 days upon receipt of the items under the following conditions:

1. Customer received a wrong product (wrong size, color, model, etc)
2. Customer received a damaged product
3. Customer received an incomplate product

Customer is entitled to a refund if there is a missing / defect / damage in the quality of the product. Customer must submit a photo of the concerned item for refund.  Please email us at hanfordph@gmail.com to facilitate refund.

Due to hygienic purposes, HANFORD reserves the right to refuse return or exchange of items already opened and not damaged, worn, and used.

Our store in the department stores cannot and will not accommodate returns or exchanges for items purchased via our website.