FREQUENTLY ASKED QUESTIONS

Registration

Do I need to register to place an older?

How do I register?

Why should I register?

How do I reset my password?

How do I change my account information?

I can't find answers to my questions, how can I contact customer support?

Ordering

What payment methods do you accept?

What other charges do I have to pay for?

Is my privacy and personal information secure on your site?

Do you restock items that are sold out?

Can I modify or cancel my order?

How do I know which size I should choose?

Shop Hours?

Order Status

How do I know the status of my order?

How long does it take for my orders to be processed?

Why was my order was cancelled?

How long does it take for my orders to be processed?

Shipping

What are the shipping options you offer?

Which countries do you ship to?

How do I track my package after it has been shipped?

I want to ship via a courier of my choice?

Returns

Can I return or exchange my items purchased at your website?

Can I return items already opened and worn?

How do I return my item?

Can I return it to your stores at th mall or similar places?

I do not like what I received. How do I exchange my items?